Refund policy

At SM WORD, we want you to be happy with your purchase. If you're not, here is how it works.

Right of withdrawal (14 days)

In accordance with the French Consumer Code, you have 14 calendar days from receipt of your order to change your mind, without having to give a reason or pay a penalty.

To exercise this right, simply write to us at smword23.pro@gmail.com stating your order number and the item(s) concerned. We will reply within 48 hours with the return instructions.

Conditions for an accepted return

The item must be returned to us in its original condition: unused, with its accessories, instructions and, as far as possible, its original packaging. A product that has been tested normally (plugging it in to check that it works, for example) is still accepted; a product that is visibly worn, scratched or incomplete may be refused or result in a partial refund.

Return shipping costs are your responsibility, unless the item received is defective or does not match your order, in which case we cover the cost of sending it back.

Refund

Once the returned parcel has been received and checked, we issue the refund within 14 days at most, using the same payment method as the one used for the purchase. The refund includes the price of the item; the original shipping costs are only refunded if the return is due to an error on our part or to a defective product.

Defective product or item received damaged

If an item arrives broken, does not work or does not match the description, contact us within 48 hours of receipt with a photo of the product and its packaging. Depending on the situation, we will offer a replacement, a credit note or a full refund, at no cost to you.

Have a question before ordering or about an order in progress? Write to us at smword23.pro@gmail.com — we reply quickly.